Overview
Apologies, we do no returns on this item. Please re-gift if it doesn’t suit your skin type.
Please do not send your purchase back to us.
There are certain situations where only partial refunds are granted:
- Product with obvious signs of contamination
- If product does not arrive to you within 30 days.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
If you are eligible for a refund, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at simplynaturalnessa@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at simplynaturalnessa@gmail.com and we will send you the address to send back your item to.
Shipping returns
To return your product, we will email you the address to ship to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at simplynaturalnessa@gmail.com for questions related to refunds and returns.